Medical Reception volunteers play a vital role in our Clinic by creating a positive experience for our patients. Their main role is to serve as a friendly point of contact for patients before and after their appointments. These volunteers are responsible for greeting patients, scheduling appointments, answering phone calls, and providing administrative support.

• Greeting: Welcoming patients and visitors into the clinic in a friendly & professional manner

• Scheduling: Scheduling appointments & follow ups for patients or providers and ensuring appointments are running on time

• Communication: Answering phone calls, taking detailed messages as needed, making appointment reminder calls, responding to patient inquires about the Clinic, and providing healthcare resources 

• Confidentiality: Understanding and adherence to HIPAA regulations

• Office Management: Keeping reception area clean and tidy, sanitizing area as needed, checking inventory of office supplies, maintaining a calm and orderly environment 

• At least 18 years of age

• Vaccinated for COVID

• Can provide proof of a negative TB test within the last 12 months

• Can commit to a minimum of 6 consecutive months volunteering (two, four hour shifts per month) 

• Can commit to in person orientation and trainings at 35 Onondaga Ave, San Francisco

• Strong Communication skills

• Ability to maintain  professional etiquette during phone calls

• Comfortability using computers including medical scheduling software

• Comfortability using interpreting software to communicate with patients who speak a different language

• Teamwork

• Time management 

• Organization

• Attention to detail

Clinic Days:

• Tuesdays

  • 11:30am-4pm

  • 4pm-8pm

• Wednesdays

  • 9:30am-1:30pm

  • 1:30pm-6pm

• Thursdays

  • 9:30am-1:30pm

  • 1:30pm-6pm

Non-Clinic Days:

• Mon/Fri

  • 10:30am-1:30pm

  • 1:30pn-4:30pm

• Submit an application

• Follow up via email sending your resume to volunteer@clinicbythebay.org