Real Patients. Real Stories. Making a Real Difference.
“Clinic by the Bay cares about me and really listens. Please support CBTB in any way you can because the work they do for us really matters!”
Christine, an unemployed cook from Daly City, was worried about her health. She hadn’t been to a doctor in two years, and was having chest pains. She had noticed flyers in the neighborhood and decided to call Clinic by the Bay to schedule an appointment. She met with a case manager within days of her initial call and provided all the required information to determine that she was qualified for free healthcare from the Clinic. She made an appointment and was in front of a doctor the next week.
Christine’s initial in-clinic visit included a physical exam, an in-house EKG, and referrals to our partners— including x-rays from St. Luke’s, and lab-work from Labcorp. She returned to the Clinic to review her results and begin on a treatment plan that included medication and preventative care.
Today, four years later, Christine is still a patient at Clinic by the Bay. She considers the Clinic her medical home and refers friends and family whenever they are seeking medical care or help with the many services the Clinic provides within the community.
“Clinic by the Bay always make sure your needs are taken care of.”
A resident of Daly City, Micah works as a security guard. He had not seen a doctor in 10 years, and at nearly 60 years old, he was increasingly worried about his health. A friend referred him and his wife to Clinic by the Bay. During his first visit to Clinic by the Bay in January 2013, our volunteer team diagnosed him with high blood pressure and thyroid issues. He received diet and nutrition recommendations, and through our medical and community partnerships, he received free lab tests, low-cost medication for his thyroid condition, and a referral to vision care. Additionally, Micah’s history of high blood pressure made him a priority dental patient, and he was referred to an oral surgeon to extract a decayed tooth.
Micah has been a patient with Clinic by the Bay for four years now. He continues seeing great improvements in his overall well-being. He actively participates in his care, working closely with Clinic by the Bay’s nurses and providers to make sure he understands his diagnoses and treatment plan.
“Clinic by the Bay took really good care of me in every way… not just medical help, but making referrals for shelter, medications and other services like food stamps and job counseling.”
Kendra became Clinic by the Bay’s first patient on the day we opened our doors in 2010. She was laid off from a janitorial position that she had held for nine years, and she lost her insurance. She saw flyers around the neighborhood, publicizing free medical care and the opening of our brand-new clinic.
She came to our clinic concerned about her hyperthyroidism, which had been untreated since her previous doctor visit in 2006. While she could go to another clinic for pap smears and urgent care for a respiratory infection, but she no longer had the medication she needed. “I went for years without seeing a doctor for that,” she explains. “I got so much help from Clinic by the Bay when I first came,” she recalls. “First I was qualified for services. Then, they made my appointment that week. I let them know about my thyroid condition right away, and they were on top of it.”
Clinic by the Bay provided Kendra with free blood tests through our partnership with UCSF. She was also able to benefit from our women’s health services, who diagnosed her with a prolapsed uterus. Through our partnership with Operation Access, we arranged for Kendra to have a hysterectomy. “It was done at California Pacific Medical Center (CPMC) by one of the top people in their field. I felt really lucky to get this kind of care.” Shortly after that, Kendra also received her very first mammogram in the Safeway Mammogram Van, which was parked across the street from the clinic, as part of our collaboration with the Safeway Foundation.
Kendra truly appreciates the free comprehensive care she received at Clinic by the Bay. “I was basically homeless, living on my sister’s couch and I only had a temp job, doing seasonal work, when I found Clinic by the Bay,” she explained. “They took really good care of me in every way, in every aspect, not just medical help, but making referrals for shelter, medications and other services like food stamps and job counseling. They sat down with me for an hour to set up with referrals for vision and dental care, too.”
“When you hear free clinic or sliding scale, you picture an overcrowded clinic with everyone waiting a long time and coughing everywhere. But at Clinic by the Bay, it’s very clean, professional, and very well-staffed. You just get a good feeling about the whole place, the whole experience. They are absolutely there to help you and they will.”
Today, Kendra is now living in Daly City, gainfully employed at a local candy company with union membership and full health coverage.